Hosted by Venture Centre, this online Masterclass
with Ange Wallace, Director of What Lies Beneath, will take you on a deep dive to learn the
art of client feedback. It is designed to help you understand why and how to introduce
client feedback strategically into your business.
Ultimately business owners want to
get to The Guts of their clients’ experience so they can make improvements.
Getting
to ‘The Guts’ requires having in-depth feedback and discussing it with your team, which is
what we will cover in this session.
1. Evidence – the framework for talking to your
clients and capturing what they say
2. Empathy – summarising the conversations to share
with your team
I will also:
- answer your curly questions, address objections about feedback and provide examples of
specific situations
- share our framework for in-house feedback with a workbook to
takeaway
- demonstrate how I call clients for feedback
- share how feedback I
received transformed my business and set us on the path of massive growth
This masterclass is designed for:
- Businesses who have in-depth, ongoing and/or high value relationships with their
clients
- GM’s and CEO’s and Business owners of all sized companies
- Marketing
managers
- Staff suitable to be making the calls to your clients for feedback
This event is part of Groundswell Festival of Innovation - A digital festival of online events
View the event website for more information.
You should be present for the whole duration of this event.
This event uses an external ticketing provider. You will be redirected to their ticketing system once you click to book.
Tuesday 28 Jul
3:00pm - 4:00pm
"17 years in the export arena and a frustration with how few companies were able to access client feedback - with depth, led me to start What Lies Beneath. I created this business mindfully so I am free to live my life the way I choose while providing impeccable service and value to our clients."
This event uses an external ticketing provider. You will be redirected to their ticketing system once you click to book.